Cancellation policy

At Armando's Granite and Marble, we value your time and aim to provide a seamless shopping experience. Please review our cancellation policy below to understand your rights and obligations regarding order cancellations.

Order Cancellation

We understand that circumstances may change, and you might need to cancel your order. If you wish to cancel an order, please do so before 5:00 PM (EST) on the same day your order was placed.

To request a cancellation, contact our customer support team immediately at:

Once an order has entered processing or has been shipped, it can no longer be canceled.

Processed & Shipped Orders

If your order has already been processed or dispatched, you will need to follow our Return Policy guidelines after receiving the package. We accept returns within 30 days of delivery. The customer is responsible for return shipping costs if the wrong item was ordered.

Damaged or Incorrect Orders

If you receive a damaged item or an incorrect order, please contact us within 7 days of delivery. Make sure to include a photo of the damaged product and your order number. Without proper documentation, we are unable to process replacements, refunds, or credit notes.

Refund Timeline

Once a cancellation is approved and processed, refunds (if applicable) will be issued back to your original payment method. Please allow up to 7 business days for the refund to reflect in your account, depending on your financial institution.

Contact Information

For cancellation requests, questions, or further assistance, feel free to reach out:

 

Pleasure Minks LLC

Website: pleasureminks.com

Phone: +1 (210) 370-7739

Email: info@pleasureminks.com

Business Days: Monday – Friday

Business Hours: 8:00 AM – 5:00 PM

Address: 200 Dominion Park Dr suit 136, 77090, Houston, United States